How much are my Ice points worth?
Ice points can be worth up to 2p each.
We DOUBLE a certain number of Ice points on every transaction you make and each of those DOUBLE points are worth 2p. All other Ice points are worth
An example using John Lewis & Partners online:
- Your Ice balance - 950 Ice points
- Ice doubles the first 50 Ice points you spend on each transaction with John Lewis to be worth 2p.
- Therefore 950 Ice points = £10.00 online discount with John Lewis & Partners.
Please note that Ice DOUBLES a different number of Ice points for each retailer, this information can be found on the individual retailer page on the Ice website.
My Ice discount didn't work?
If you think your Ice discount didn't work, check your Ice account and "Ice statement" including any pending transactions, to check that a discount hasn't been applied.
If you can’t find your discount in either "Transactions pending" or your points statement then please contact Ice Customer Services at firstname.lastname@example.org quoting your full name, email address that is registered to your Ice account and home postcode or call 01892 800380.
I've spent my Ice points but didn't complete the transaction?
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If you redeem points for a discount with a retailer online via myice.com but fail to complete the transaction, Ice holds that discount in a pending state for five days. If you return to complete the transaction with an online retailer within five days, the discount is automatically applied to that purchase. If you don’t shop again with that retailer within this period, your points will be refunded to your Ice account on the seventh day.
Discount codes for M&S and John Lewis & Partners cannot be refunded.