Joining Ice
Who Ice Are
What is Ice?

Ice is a rewards programme that allows you to collect or spend points with well known retailers and smaller stores and services. Ice is also completely free to join.

We are different because we only work with companies who are doing their best for the environment. We check everyone’s sustainability credentials, so you don’t have to. So every time you shop, you’re doing your bit for the environment by making a more sustainable choice. You can find each of our partner’s environmental credentials on the partner pages of this website.

We’ve partnered with Mastercard to bring you a new way to shop and be rewarded. First you need to register your existing Mastercard credit card(s) on myice.com. Once your card is registered you can shop with any retailer that has the Mastercard logo on the retailer page on our website and you can collect or spend Ice points when you use your registered Mastercard credit card to pay.

Each time you use your existing Mastercard credit card to pay at any retailer that’s part of The Ice Loyalty Programme with Mastercard; we’ll send you a text and/or email to check if you’d like to spend any Ice points you have. If you decide to spend, you’ll get a discount value that you will see as an Ice credit on your Mastercard credit card statement or account. If you don’t spent your existing Ice points you will automatically collect points instead, so you will never miss out.

Quick, simple and easy – just register your existing Mastercard credit card(s) to your Ice account and you’ll be rewarded each time you use it with any retailer that’s part of The Ice Loyalty Programme with Mastercard.

How Ice works

Register and join Ice - first you need to register and join Ice so that we can track your purchases with our retailers to make sure you get your points. You can join for free and you’ll receive a welcome email to let you know you’re on board. 

If you choose to shop with an Ice partner that has the Mastercard logo on our page then you will also need to register your existing Mastercard credit card(s) so that your purchase can be tracked.

Collect or spend - choose whether you want to collect or spend - to start collecting points, browse the retailer categories list or find our most popular brands from the menu. Once you’ve collected some points and want to spend them to get money off your purchase, use the spend menu bar to find the retailer you want to spend with.

How - collect and spend online, on the telephone or at selected farm shops - you can shop with our retailers via different channels. These are shown on each retailer’s page on myice.com or you can filter by channel in the collecting and spending pages. Myice.com is optimised for all devices - including mobile for easy use when you're on the go.

Collect - to collect points click on "Shop & Collect Points" with your chosen retailer and you’ll be taken from myice.com to the retailer’s website. Once you’ve made a successful purchase your transaction will appear in "Transactions pending". After the necessary returns period, your points will be live in your Ice account and available to spend. If you’re collecting from a farm shop you’ll need an Ice card, which can be picked up in store.

Spend - to spend points, click on "Shop & Spend Points". Choose how many Ice points you want to spend for a discount or online discount code, which will be taken off at the checkout at the retailer’s website. You can choose to pay for the item in full with your points or mix with a credit card or cash payment. To find out how to apply for your discount, see the Ice retailer page for instructions. If you’re spending in a farm shop, you’ll need to have a registered Ice card and present your Ice card at the till. 

We’ve partnered with Mastercard to bring you a new way to shop and be rewarded. Shop either on the high street or online with any retailer that’s part of The Ice Loyalty Programme with Mastercard and you can collect or spend Ice points using your existing Mastercard credit card. Plus, it’s free to register and reap the rewards!

It’s a great way to collect and spend even more points, as retailers that are part of The Ice Loyalty Programme with Mastercard are all new to Ice. They’re either on a high street near you or online and you don’t need an Ice card to benefit. Each time you use your existing Mastercard credit card to pay at any retailer that’s part of The Ice Loyalty Programme with Mastercard; we’ll send you a text and/or email to check if you’d like to spend any Ice points you have. If you decide to spend, you’ll see an Ice credit on your Mastercard credit card statement. If not, you’ll automatically collect points instead.

Remember - it's quick, simple and easy – just register your existing Mastercard credit card(s) to your Ice account and you’ll be rewarded each time you use it with any retailer that’s part of The Ice Loyalty Programme with Mastercard.

What is an Ice card?

An Ice loyalty card allows you to collect and spend Ice points in our participating farm shops. You do not need an Ice card for any other retailers in the Ice programme. You can pick up an Ice loyalty card from any participating farm shop. See a full list of our farm shops here.

How many retailers are in the Ice programme?

There over 50 retailers in the Ice programme, covering a wide range of different sectors including food and drink, holidays, travel, utilities, fashion, home, energy and much more. To see a list of the retailers you can collect and spend Ice points with click here.

How will the retailer know I'm an Ice customer?

When you shop via the Ice website and visit a retailer’s website, we pass a unique number to the retailer to track your purchase. When you’ve completed your purchase online, the retailer sends confirmation of your successful purchase, the amount and Ice customer number so we can add the transaction and associated Ice points to your Ice account.

If you are buying from an Ice retailer and the process is via the telephone, you’ll need to quote your Ice customer number to the retailer. If you want to spend Ice to get a discount with this retailer then go to the retailer’s shopping page on myice.com, choose spend Ice points and use the Ice frame at the top of the page to enter the points you want to spend. You will need to quote your Ice discount ID to the retailer when you call. 

If you have an Ice loyalty card, you can collect and spend Ice in one of our farm shops. Just present your Ice card at the till and the cashier will swipe the card and retrieve your Ice points balance – you can then decide if you would like to collect or spend Ice points. 

If you make a purchase with a retailer who is part of The Ice Loyalty Programme with Mastercard the retailer does not need to know you are an Ice customer  as your purchase is tracked automatically. Your transaction will appear in your Ice account under "Mastercard transactions pending" immediately after you’ve made a purchase. The transaction amount will be confirmed within 5 days by the retailer. If you cannot see your purchase made with a retailer in The Ice Loyalty Programme with Mastercard using your registered Mastercard credit card, please check the details on the retailer’s page on myice.com and then please contact Ice Customer Services at customerservices@myice.com quoting your full name, email address that is registered to your Ice account and home postcode or call 01892 800380.

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