Frequently Asked Questions

We believe most people are concerned about their impact on the environment and want to lead a more sustainable lifestyle. We have built a network of partners from major household names to small independent businesses offering environmentally friendly everyday products and services in a single ‘shop’.  You will receive Ice every time you purchase from one of our partners via Ice and can spend your Ice with the same partners.

No. You are buying direct from the partner – via Ice. Therefore you benefit from the same stock availability, pricing, and promotions as if you were buying direct.

When you shop with Ice and visit a partner’s website, we pass a unique number to the partner to track your purchase. When you have completed your purchase online, the partner sends confirmation of your successful purchase, the amount and Ice customer number so we can add the transaction and associated Ice to your Ice account. 

If you’re buying via the telephone you’ll need to quote your Ice customer  number to the partner. If you’re spending your Ice by telephone, you’ll also have to provide your Ice Discount ID which you would have previously requested via the partners shopping page on www.myice.com.

If you have an Ice card you can collect and spend Ice in-store, just present your Ice card at the till and the cashier will swipe the card and retrieve your Ice balance – you can then decide if you would like to collect or spend Ice.

The delivery of goods outside the UK will be determined by the standard delivery guidelines of the partner. Please refer to their individual delivery policy.

Please contact the Ice partner directly. The partner controls all financial transactions, delivery, returns and associated guarantees.

You will checkout directly with the partner and can make payment with any of the payment methods they accept, for example cash, debit, credit or pre-paid cards. You can combine Ice with your normal payment, or pay in full with Ice.